Responsible Gaming: 8www's safety policy

Last updated: November 2026

8www's Commitment

8www is committed to creating a safe environment for Bangladeshi players. Every account comes with free access to limit-setting tools, self-exclusion options, and 24/7 live chat support.

Our goal is to run a platform where you stay in control. If gaming stops being fun, we give you the tools to step back — we never push you to keep going.

Age Policy: Strictly 18+

To register on 8www and play any game, you must be at least 18 years old. Identity verification is mandatory before your first withdrawal. Accepted documents include:

• National ID Card (NID)
• Passport
• Driving Licence

After verification, your account is fully activated within 24 hours. If it is confirmed that a user is under 18, the account will be closed immediately and any deposited funds will be returned.

How to Spot Warning Signs

Gaming habits can gradually turn into a problem. If any of the signs below feel familiar, please seek help:

• Chasing losses by continuing to play to win back money
• Spending beyond the budget you set for yourself
• Hiding your gaming activity from family or friends
• Trying to quit but finding you cannot stop
• Neglecting daily responsibilities or relationships to spend more time gaming
• Taking loans or dipping into savings to fund your gaming

These signs are not a mark of weakness — they show self-awareness. Reaching out for help is a brave decision.

Setting Deposit & Play Limits

8www lets you set your own limits directly from your account settings at any time:

Reducing a limit takes effect immediately. However, any request to increase a limit requires a 72-hour waiting period as a mindful pause.

Self-Exclusion: How It Works

Self-exclusion means you are requesting to have your account blocked for a set period or permanently. While self-exclusion is active, you will not be able to log in and no promotional messages will be sent to you.

1. 1
   Reach us on live chat

   Contact our 24/7 live chat and let the agent know you want to self-exclude. Have your account username and registered phone number ready for identity verification.

2. 2
   Choose Your Duration

   Select how long you want to be excluded: 30 days, 60 days, 6 months, 1 year, or permanently. A permanent exclusion cannot be reversed.

3. 3
   You Will Receive Confirmation

   The support team will deactivate your account within 1 hour of receiving your request and send a confirmation message to your registered number.

4. 4
   Withdraw Your Remaining Balance

   Even during self-exclusion, any funds remaining in your balance can be withdrawn. The support team will help you complete the process.

Account Break & Cooling-Off

A lighter alternative to self-exclusion is a temporary break or cooling-off period. Your account stays active, but gameplay is paused for a set time.

Break Duration Options

• 24 Hours: Get a good night's sleep and come back with a clear head.
• 7 Days: Take a full week away from the game.
• 30 Days: A longer break to reflect on your habits and reassess.

Once the break period ends, your account does not reactivate automatically — you need to log in consciously. This is intentional; the decision should always be yours.

Protecting Family & Minors

If there are children or teenagers in your household, make sure they cannot access 8www through your device. A few simple steps can help:

• Set a strong password and PIN on your browser or app.
• Always log out of your account after each session.
• Use parental control software on shared devices (e.g. Google Family Link, iOS Screen Time).
• Never share your betting app or website password where children can find it.

If you suspect a minor is using an account, contact us via live chat. We will investigate immediately.

Support & Counselling Resources

Professional help is available beyond 8www. The organisations below offer free counselling and support:

Asking for help is not a defeat. Counsellors at these organisations can arrange communication in Bangla.

Responsible Gaming: Common Questions

Can I open a new account during self-exclusion?

If you attempt to open a new account before the exclusion period ends, we will identify and close it. For permanent exclusion, no account under the same identity will be accepted in the future.

Can 8www change my deposit limit without my knowledge?

No. Only you can change your limits. To increase a limit, you must submit the request yourself and then wait 72 hours. 8www never raises limits automatically.

How can I help a friend or family member who is struggling?

Reach out to us via live chat. We can review an account based on a third-party request, though fully closing it usually requires identity verification from the account holder. You can also contact GamCare's family support line for guidance.

How does the session time limit work?

If you set a session limit of 30 minutes, a break message will appear on screen after 30 minutes and gameplay will stop automatically. You will need to consciously confirm to resume.

What happens to my balance during exclusion?

Once self-exclusion is active, gameplay stops — but your deposited funds remain safe. You can still withdraw during the exclusion period; just let the support team know via live chat and they will help you complete the process.