Introduction & Scope
This Privacy Policy applies to all services, the website and the mobile app of the 8www platform. When you register on 8www, log in, play a game or carry out any transaction with us, you automatically come under this policy.
We believe you should stay in control of your own information. That is why this document sets out plainly what data we collect, why we collect it, how long we keep it and how to ask for it to be deleted.
What data we keep
8www collects different kinds of information in different situations. The table below breaks it down by category:
| Type of data | Examples | When it is collected |
|---|---|---|
| Identity details | Full name, date of birth, nationality | At registration and during identity checks |
| Contact details | Phone number | When you open an account |
| ID document details | NID number, passport number, driving licence | Before your first withdrawal |
| Financial details | bKash/Nagad number, transaction ID | On every deposit and withdrawal |
| Technical details | IP address, device model, browser | Automatically in every session |
| Gaming activity | Bet amounts, win/loss record, favourite games | In every gaming session |
| Contact history | Live chat history, support tickets | When you get in touch with support |
We never store your password as plain text. Passwords are always held as an encrypted hash, and our staff cannot see them.
Why we use your data
Every piece of data we keep has a specific reason behind it. Nothing is collected without a need.
Running your account
Personal and contact details are used to finish your registration, keep login secure and fix any account problem.
Processing payments
Financial details are needed to complete deposits and withdrawals through bKash, Nagad, Rocket or Upay. Records are kept even after a transaction goes through, so any dispute can be settled quickly.
Fraud prevention and security
IP addresses and device details are analysed to spot multiple accounts, recognise suspicious logins and block unusual transactions.
Bonus & VIP services
Your gaming activity is tracked so the right cashback and VIP points are credited. Without this data, bonuses cannot be calculated correctly.
Meeting legal duties
We are obliged to keep certain data and to hand it over when the relevant authorities ask for it.
Sharing data with third parties
8www does not sell your data. In some situations, though, limited data may be shared with third parties:
- Payment processors: bKash, Nagad, Rocket, Upay and bank transfer providers receive only the financial details needed to complete a transaction.
- Game providers: Providers such as JDB, FA Chai, KA Gaming, PG Soft and Habanero receive gaming session data, but not your personal identity.
- Law enforcement: We are required to supply relevant data in response to a court order or legal notice.
- Technology partners: Limited technical data is used to keep site security, load balancing and analytics services running.
Every third-party agreement includes data protection terms. They cannot use your data for their own commercial purposes.
Cookies and tracking: how 8www uses them
We use three types of cookies. The site will not run properly without the first two; you can turn the third one off.
| Cookie type | What it does | How long it lasts | Can you turn it off? |
|---|---|---|---|
| Essential cookies | Keeping your login session active, security tokens | Deleted when the session ends | No |
| Functional cookies | Remembering your language choice and dark mode setting | ৩০ days | No |
| Analytics cookies | Page visit statistics, the kinds of games you prefer | ৯০ days | Yes |
To turn off analytics cookies, open your browser settings and change the cookie permission for 8www.one. This will not affect the site's core functions.
How long we keep your data
Each type of data is kept for a different period. Some data has to be kept for legal reasons even after an account is closed.
- Account data: While the account is active, and for ৫ years after it is closed.
- Transaction records: ৭ years from the date of the last transaction (as required by financial regulations).
- Support chat history: deleted within 2 years once the dispute resolution window has passed.
- Gaming logs: 3 years from the date of your last session.
- Analytics data: 90 days, then removed automatically.
Your rights and choices
You can exercise any of the rights below by getting in touch with us:
Right to see your data
You can ask for a copy of what we hold about you. Request it on live chat and we'll send it within 7 working days.
Right to correct your data
If any detail is wrong, apply for a correction. Changing ID information means submitting new documents as proof.
Applying to delete your data
If you close your account permanently, you can ask us to delete your personal data. Records we're legally required to keep can't be deleted.
Turning off marketing messages
Don't want our promotional messages? Tell us on live chat. Important account notifications will keep coming either way.
Security measures
All data moving through 8www travels over TLS 1.3 encryption. Sensitive details held in our databases are encrypted with AES-256.
- Every login session is checked with token-based authentication.
- If an unusual login is spotted, the account locks automatically and we let you know.
- Financial data sits on a separate, isolated server.
- Each staff member's system access is limited by their role.
Keep in mind that part of your account's safety is down to you too. Use a strong password and never share your login details with anyone.
Our policy on underage players
8www is strictly for people aged 18 and over. Age is checked at registration and confirmed again with ID before your first withdrawal.
If we confirm an account holder is under 18, the account is suspended right away and all related data is deleted.
Future changes to this policy
Whenever we make a significant change to this privacy policy, the "Last updated" date at the top of the page changes too. For big changes, we'll notify you when you log in.
Carrying on using the site after a policy change counts as accepting the new policy. If you don't agree with it, you're free to close your account.
Reach us on live chat
For any privacy question, data deletion request or complaint, contact us directly. Our support team is on live chat 24/7.
Give your registered phone number and account ID when you apply so we can confirm your identity quickly. Normal requests get a reply within 7 working days.