8www: common questions, answered in detail

To register you need an active mobile number, an email address, and you must be 18 or older. Fill in your name, date of birth and preferred currency (BDT) on the form. Your account is usually active within two to three minutes.

No. Only one account is allowed per person. If multiple registrations are detected from the same device, IP address, or bank account, all related accounts may be suspended and balances forfeited. If you are having trouble with an existing account, please contact us via Live Chat.

On the login page, click the "Forgot Password?" link. A reset code will be sent to your registered mobile number or email. Use the code within five minutes. Your new password must be at least 8 characters long and include at least one number.

The minimum deposit is ৳300 for all payment methods. For bank transfers, the bank's own minimum amount may also apply. There is no maximum deposit limit, though having a verified account helps speed up processing for larger amounts.

Your balance is usually updated within 5 minutes. During busy periods, it may take up to 15 minutes. If more than 15 minutes have passed, please contact Live Chat with your transaction reference number ready. Please note that funds sent to the wrong number may not be recoverable.

The minimum withdrawal is ৳800. Daily maximum limits vary by VIP level. VIP 1 members can withdraw up to ৳1,75,000 per day, while VIP 6 members can withdraw up to ৳12,00,000 per day. Visit the 8www Bonus & VIP page for full details.

Before your first withdrawal, you need to submit identity verification documents (NID, passport, or driving licence). Document review can take up to 24 hours. Once verified, future withdrawals are processed in an average of 41 minutes.

If your request is still showing as "Pending", you can cancel it from your account panel. Once the status changes to "Approved" or "Sent", cancellation is no longer possible. Cancelled amounts are returned to your main balance immediately.

After receiving a 180% bonus on your first deposit, you need to wager (deposit + bonus) × 19 in total bets. For example: a ৳1,000 deposit gives you a ৳1,800 bonus; you must complete ৳2,800 × 19 = ৳53,200 in wagers before you can withdraw. You have 7 days to complete the wagering requirement.

From VIP 1 onwards, 0.8% cashback on your net daily losses is credited automatically. The rate increases up to 1.8% as you move up VIP levels. Cashback is added to your balance by 7:00 AM the following day and has no wagering requirements.

You get a ৳300 bonus for every successful referral. The bonus is added to your account once your friend completes registration and makes their first deposit. You'll find your referral link in the "Refer a Friend" section of your account panel.

RTP (Return to Player) is the average share of money returned over the long run for every ৳100 staked. For example, 97.8% RTP means an average of ৳97.80 comes back over a long stretch. But that's a mathematical average across hundreds of thousands of rounds; results in any single session will be different.

Demo mode is available on selected slots and fishing games. If the "Play Demo" button shows on the game page, you can use it. Live games, crash and sports betting have no demo mode. Anything you win in demo mode doesn't go into your real balance.

Any one of these: National ID (NID), passport or driving licence. Upload clear photos of the front and back of the document. Review takes up to 24 hours. Blurry or cropped images won't be accepted.

Use a strong password and don't share it with anyone. Avoid logging in over public Wi-Fi. If you notice anything suspicious, change your password right away and report it in 24/7 live chat. Our support team will never ask for your password by phone or message.

Live chat runs 24 hours a day, seven days a week. Tap the chat icon at the bottom right of the page to speak directly to a Bangla-speaking agent. Average response time is under 3 minutes.